Social Services
Mental Health
  Client Rights  

In addition to the rights listed below, please see Thurston Mason RSN's Annual Enrollee Notification of Rights [PDF]. If you have any questions about your rights, please contact the Ombuds at (360) 867-2556 or or Customer Service at (360) 867-2602.


You Have the Right:

  • To be treated with respect and dignity
  • To have your privacy protected
  • To help develop a plan of care and services that meet your specific mental health needs
  • To have family members and/or members of your support system participate in your assessment and ongoing treatment
  • To participate in decisions regarding your mental health care
  • To receive services in a barrier-free location (accessible)
  • To request information about names, location, phones, and languages for local agencies
  • The right to receive the amount & duration of services needed
  • To request information about the structure/operation of TMRSN
  • The right to services within 2 hours for emergent care and 24 hours for urgent care
  • To be free from use of seclusion or restraints
  • To receive age and culturally appropriate services
  • To be provided a certified interpreter and translated material at no cost to you
  • To understand available treatment options and alternatives
  • To refuse any proposed treatment
  • To receive care that does not discriminate against you (e.g. age, race, type of illness)
  • To be free of any sexual exploitation or harassment
  • To receive an explanation of all medications prescribed and possible side effects
  • To make an advance directive, which states your choices and preferences for mental health care
  • To receive quality services that are medically necessary
  • To have a second opinion from a mental health professional
  • To file a grievance with your agency or TMRSN
  • To choose a mental health care provider or choose one for your child who is under thirteen years of age
  • To change mental health care providers during the first 30 days, and one additional time per calendar year
  • To file a request for an administrative (fair) hearing
  • To request and receive copy of your medical records and ask for changes
  • To be free from retaliation

Rights for Involuntary Inpatient Person (LRA) [PDF]

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This page last updated: 09/03/15